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Q: FTP/FXP - How many connections can I have when uploading?

Q: How many connections can I have when uploading?

A: Just one - but don't forget you can upload your entire site in a single zip file from the file manager! It's a very nifty utility.

Note: You cannot use the file manager while FTP is in operation on your account - one connection period. This is an anti-abuse measure.

Q: FTP/FXP - What are the FTP settings for my account?

Q: What are the FTP settings for my account?

A: Settings:

server: ftp.cwahi.net
username: your account's username (in lower case only)
password: your account's password

Further info:

    * Adding a new account will vary depending on the FTP program you choose to use. If it is not obvious, look in the help section of your program.
    * Click New to create a new ftp profile, which you'll want to save in the program.
    * Profile Name can be anything to identify this connection (eg. "my CWahi account")
    * Host Name/Address (FTP Server):  ftp.cwahi.net
    * User ID and password are the same as for your account login - remember that your username is always lower case.
    * Choose Auto Detect or UNIX Standard for host type.
    * Check "remember password" for easier use.
    * Port is 21 (usually the default setting)
    * Remote Location is not necessary to fill in, but as an example, if you enter /images it will take you directly to your images folder (if it exists), and not to your main directory.
    * PASV should be set to auto detect, but if you have troubles, try toggling it on or off.
    * Proxy settings are used for some firewalls.
    * To save settings, click Apply, and then click on your new profile to connect to your account.

Note: We have another similar tutorial that you can use to learn about FTP - obviously just substitute ftp.cwahi.net where it indicates other domains: -- http://www.crosswinds-cadre.net/?page=ftp

Q: FTP/FXP - FXP Support

Q: Do you support FXP for my CWahi account?

A: Yes we do! This is a very handy function when you're moving your files from another service into your CWahi account. It means that it uses the server(s) speed and does not rely on your computer or internet connection speed. Always a much faster and convenient option.

Note: FXP depends on both services supporting the function. Ours is enabled and functioning, but if your old service does not have it enabled on their end, you won't be able to use it to move your files over.

Q: FTP/FXP - What FXP program should I use?

Q: What FXP program should I use?

A: We like SmartFTP for this - it's easy to use and works very well for both FTP and FXP functions. It is also free for personal use!

You can get it here: www.smartftp.com/download/

Q: FTP/FXP - Can't connect

Q: I have checked my settings, which are correct, and I still can't connect!

A: If you're using a firewall, check that your firewall allows port 21 connections. If you're at school or work (or in a library, hotel, foreign country, or another institution) it may be that this port has been disabled to prevent connection while you're supposed to be working, or to prevent abuse. If you are able to, ask the Network/System Admin about it.

If you simply can't upload with FTP at your current location, try the file manager from within your account, which should work for you.